Aero Air Services, LLC ("Aero Air Services," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, hvacbyaero.com (the "Site"), and to information collected when you call us, book service, or otherwise interact with us.

Information We Collect

We collect information you provide directly to us, including when you request service or a quote, book an appointment through our online scheduling tool, call or email us, or communicate with our technicians and staff. This information may include your name, company name, phone number, email address, service address, billing information, and details about your HVAC systems and service needs.

When you visit the Site, we may also automatically collect certain technical information such as your IP address, browser type, device information, pages viewed, and referring pages. This information is collected through cookies and similar technologies and helps us understand how visitors use the Site so we can improve it.

How We Use Your Information

We use the information we collect to provide, schedule, and improve our heating, cooling, and air quality services; to respond to your inquiries and service requests; to process billing and payments; to send appointment reminders, dispatch updates, and service follow-ups; to maintain records of the equipment we service; and to comply with legal obligations. We may also use your contact information to tell you about services, maintenance plans, or offers we believe may interest you; you may opt out of such communications at any time.

SMS/Text Messaging

Aero Air Services, LLC will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

How We Share Information

We do not sell your personal information. Mobile information and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. We may share information with trusted service providers who help us operate our business — such as scheduling and field-service software, payment processors, and website analytics providers — solely so they can perform services on our behalf, and subject to appropriate confidentiality obligations. We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transaction such as a merger or sale of assets.

Cookies and Analytics

The Site may use cookies and third-party analytics tools (such as Google Analytics) to measure site traffic and usage. You can control cookies through your browser settings; disabling cookies may affect some Site features.

Data Retention and Security

We retain personal information for as long as needed to provide our services, maintain business records, and meet legal requirements. We use reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may opt out of marketing emails by using the unsubscribe link in any message, and you may stop SMS messages at any time by replying STOP. Reply HELP for help with text messages.

Children's Privacy

Our services and the Site are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the date of the latest version. Material changes will be posted on this page.

Contact Us

Aero Air Services, LLC
265 Parkway 575, Woodstock, GA 30188
Phone: (888) 409-AERO (2376)
Email: info@hvacbyaero.com