Furnace Not Working? We'll Get Your Heat Back On Today
A cold house at six in the morning is not a problem you want to sit with. If your furnace won't start, won't stay lit, or is blowing cold air, call us. We diagnose the real issue, explain it in plain language, and quote the fix before we touch anything.
A safety note... Please read this first
If you smell gas, a rotten-egg odor, or hear hissing near your furnace, stop. Leave the house. Do not flip switches, do not light anything, and do not use your phone until you are outside. Call your gas company's emergency line from outside the home. Once you're safe and the gas company has been notified, call Aero at (888) 409-2376 and we will send a technician to check the system.
This is not a step to skip or double back on later. Gas leaks and carbon monoxide are the two hazards a furnace can create that put your family at real risk, and both are treated as emergencies by Aero and by your gas utility.
Carbon monoxide (CO)
is a gas you cannot see or smell. It can leak from a cracked heat exchanger, a blocked flue, or a furnace that isn't venting correctly. Warning signs include headaches, dizziness, nausea, or feeling unusually tired when the furnace is running, especially if those symptoms ease when you leave the house. A working CO detector on every level of your home is one of the cheapest safety upgrades available. If yours alarms, treat it as real: get everyone outside, call 911 or your fire department, and then call us.
A cracked heat exchanger
is a serious repair issue on its own, separate from a gas leak. The heat exchanger keeps combustion gases separate from the air that circulates through your home. A crack lets those gases mix with your breathing air. Aero technicians check the heat exchanger as a standard part of every furnace repair visit, not an upsell.
What's included in a furnace repair visit?
Full diagnostic, not a guess
We don't start swapping parts based on a hunch. Every visit starts with a full diagnostic to find what's actually causing the problem, so you're not paying to fix the wrong thing.
Safety check on the exchanger, venting, and gas lines
Before anything else, we inspect the heat exchanger, venting, and gas connections. These are the parts that can turn a repair into a safety issue if they're missed.
Carbon monoxide test
Every safety check includes a CO test. It's a quick check that tells us your furnace isn't putting your family at risk.
Price before we touch anything
Once we know what's wrong, you get a clear price before any repair work starts. No surprises when the invoice shows up.
The repair, done with the right parts
We complete the repair using parts suited to your specific system, not whatever's closest on the shelf.
A plain-language explanation
Before we leave, we walk you through what broke, why it broke, and what to keep an eye on going forward. No jargon, no guesswork on your end.
Pricing and estimates
You'll get a clear price before any repair begins. No hidden fees, no surprise add-ons on the invoice. If the diagnosis turns up a bigger issue, like a cracked heat exchanger, we'll walk you through the repair-versus-replace decision honestly, including the cheaper option where it's still safe. Ask about payment options if the timing is tight.
Why furnace failures cluster in winter
Furnaces sit unused most of the year, then get asked to run for hours a day the moment the temperature drops. Georgia winters are mild compared to much of the country, but a furnace that hasn't been checked since last season is the one most likely to fail on the coldest night. Furnace repair searches climb sharply from December through February, with January the single biggest month. If your furnace struggled at all last winter, don't wait for the first hard freeze to find out if it's fixed.
Furnace Repair FAQs
Have more questions? Give us a call.